Privacy Policy
Nostrano (“Nostrano”, “our”, “us”, “we”), a company owned and operated by Olymel L.P. (“Olymel”) is committed to respecting your privacy and protecting your personal information. The purpose of this Privacy Policy (the “Policy”) is to inform you about how Nostrano collects, uses, discloses, retains and protects your personal information, and is intended to help you understand our practices related to our website, http://www.nostrano.ca/en, and our online store (collectively the “Site”).
In order to provide you with quality services, we need to have access to certain personal information about you. We ensure that our employees manage this information with the utmost confidentiality, in accordance with the legal and regulatory requirements in force. This Policy does not apply to third-party websites and software that can be accessed through the website.
ARE YOU BROWSING NOSTRANO WEBSITE? THIS POLICY APPLIES TO YOU AS IT EXPLAINS WHAT PERSONAL INFORMATION WE COLLECT AND FOR WHAT PURPOSES. WE KNOW THAT YOU RELY ON OUR TRUST AND TRANSPARENCY AND THAT IS WHAT WE AIM TO ACHIEVE WITH THIS POLICY.
PERSONAL INFORMATION
We define « Personal Information » as any information or set of information that identifies or could be used to identify you, either directly or indirectly. Generally speaking, personal information does not include business contact information such as your name, title, business address or telephone number.
You may withdraw your consent at any time.
Use for secondary purposes or profiling
Depending on the circumstances, Nostrano may also ask for your consent to use your Personal Information for secondary or profiling purposes, for example to conduct market research or to populate its databases. Your consent for secondary or profiling purposes may be withdrawn at any time without affecting the provision of our services to you. For more information in this regard, we invite you to read the section Details on the Collection, Use and Disclosure of Data on Our Site Through Cookies and Other Social Media features.
We may ask for your consent again for other purposes
WHAT PERSONAL INFORMATION DO WE COLLECT?
In the course of our business and service delivery, meaning when you visit our Site or make a purchase from us, personal information collected may include, but is not limited to:
- Your contact information, such as your name, email, address or phone number to identify you and correspond with you;
- Your billing information, such as your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number when you make online purchases. Please note that payment information is collected directly by a third-party payment provider and not by Nostrano;
- Marketing information and communication preference such as comments or survey responses;
- Des renseignements relatifs à l’utilisation de notre Site incluant des renseignements techniques sur les visites ou tout autre renseignement collecté à travers des témoins ou d’autres outils similaires. Ces renseignements comprennent notamment :
- Number of visits;
- The conversion rate;
- The average length of your visit;
- Actions performed on our Site, including search terms;
- Pages viewed during your visit;
- The type of device used during your visit;
- The web browser used during your visit;
- The IP address used during your visit;
- The origin of visitors, i.e., the Web page you visited before being redirected to our Site;
- The advertising campaign that brought you to our Site.
- Tout autre renseignement personnel fourni.
You provide us with personal information when you use our site.
- To build and manage our relationship with you and to communicate with you;
- To provide and maintain requested services;
- To provide updates on the status of your order;
- To send products you have ordered to you or to your friends, acquaintances or relatives;
- To respond to your questions and requests submitted through contact forms, including by email;
- Subject to your express consent, to communicate with you (by email, postal mail or otherwise) and provide you with newsletters, coupons, promotional materials and additional information regarding our products, services, partners, surveys, contests, sweepstakes, promotions and special offers;
- Subject to your express consent, to send you invitations to certain promotional events, contests, sweepstakes and surveys;
- To notify winners of contests and sweepstakes;
- To help us learn more about your purchasing preferences;
- To conduct marketing and performance research to help us evaluate our customer service, benchmark our performance, and improve your shopping experience and our product offerings.
- As permitted or required by any applicable legal or regulatory requirement or obligation;
- Any other purpose to which you have consented.
We use your information to provide, support, customize and develop our products and services.
HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
Nostrano collects your Personal Information primarily from you, but also from third parties or through the use of cookies or other similar technologies.
- From you
You provide us with Personal Information directly, namely when you contact us, when make a purchase with us, when you fill out an online form or when you click on an advertisement we have placed on a third-party website (e.g. Google, Facebook, etc.).
2. From other sources
We may also collect Personal Information from third parties, or from publicly available records as permitted by law or if we have obtained the necessary consent.
3. Web beacons
Web beacons are tiny images that we can place on our web pages or in our emails. They can be used, for example, to anonymously track how many times a particular page has been visited by a user or whether an email has been read. As the name implies, web beacons are invisible and any part of our Site, including the advertisements displayed on them, may contain web beacons. Unlike cookies, web beacons are not placed on your computer.
4. Cookies
Cookies are small data files that are commonly stored on your device when using websites and online services. They are used for the efficient operation of websites and can provide information and help customize services. Nostrano collects the information provided by cookies.
DETAILS ON THE COLLECTION, USE AND DISCLOSURE OF DATA ON OUR SITE THROUGH COOKIES AND OTHER SOCIAL MEDIA FEATURES
As mentioned in the previous sections, we may use various tools to improve your experience on our Site, to better understand our customers’ behaviour, and in particular in connection with our marketing strategies. The following section is intended to provide you with more information about how we use these tools, including profiling, if any.
By using cookies and similar technologies, we are able to provide you with advertising that is more relevant to your needs, as it is targeted to your interests and preferences. When you visit our Site, cookies tell us, among other things, which pages you are interested in and, as a result, we may subsequently display advertising or recommendations that match your interests.
These technologies do not contain any personally identifiable information per se. They may, however, contain a unique identifier necessary for profiling. When you click on one of these ads, we may also track the response rate of the campaign.
Nostrano uses different types of cookies (collectively referred to as cookies here):
- Necessary cookies : These cookies are essential to the operation of our Site. Without them, services such as the shopping cart do not work.
- Performance and functionality cookies : These cookies are not essential to the provision of our services. They help personalize and enhance the user experience. For example, we may use performance cookies to learn which pages on our Site are most popular, which method of linking between pages is most effective, and to determine why certain pages display error messages.
- Cookies for advertising purposes: These cookies are not essential to the provision of our services. They help us show you relevant advertisements, both on and off our Site, measure the performance of those advertisements, and generate subject matter reports. We use these cookies to track whether you were able to view content or whether someone who saw an ad later returned to perform an action (such as ordering a product) on another site.
Nostrano uses mainly two types of cookies:
- The session cookie : This type of cookie is kept in memory for the duration of your visit to our Site, after which it is erased from your device. It allows you to be identified and is then deleted when you leave our Site.
- The persistent cookie : This cookie is stored on your device until it expires, or is deleted by you, and will be retrieved the next time you visit our Site. Our persistent cookies therefore have a variable duration.
Please note that the use of cookies only identifies you as a user and does not recognize you by name or address.
We use cookies and similar technologies to provide you with advertising that is more relevant to your needs. when you visit our site, these technologies tell us, among other things, which pages are of interest to you and, as a result, we may subsequently display advertising or recommandations that match your requests.
You have the choice of whether or refuse or accept cookies.
We send you personalized advertisements both within and outside of our services. You can make choices about personalized ads, but you cannot choose not to see others ads.
- Our Employees: In the course of their work, our employees may need to access your Personal Information, for example, when you call Customer Service to follow up on your order. Their access is limited to what is necessary to perform their duties.
- Third Party Agents and Service Providers: From time to time, we may need to share your Personal Information with agents or service providers to assist us in making available all of the features of our Site (maintenance, analysis, legal requirements, fraud detection, marketing and development). Please note that these service providers may be located in Canada or in other jurisdictions or countries. They will only have access to Personal Information that is necessary to perform these functions on our behalf and are required not to disclose or use it for any other purpose. Please be aware that we have contractual agreements with these vendors to ensure the security of your data.
- When required by law, to enforce compliance or to protect the property or safety of our rights or those of others: By way of example, we may disclose Personal Information to legal or regulatory authorities in the event that we suspect money laundering, insider trading, manipulative or deceptive business practice or other criminal activity, to detect and prevent fraud, or to comply with legal or regulatory requirements of governmental bodies, regulatory agencies or other self-regulatory organizations. We may also need to disclose Personal Information to comply with a legal obligation (e.g., court order) or to protect our assets (e.g., to collect overdue accounts).
- Business Transfers: As part of our business development, we may sell or buy businesses or services. In such transactions, Personal Information generally becomes part of the transferred business assets but remains subject to the promises made in any pre-existing privacy policy (unless, of course, the individual consents otherwise). In addition, in the unlikely event that Nostrano or substantially all of its assets are acquired, your information will, of course, be one of the transferred assets.
- Anonymized: Anonymized Personal Information may be shared with third parties. For example, we may anonymize Personal Information in order to track trends or statistics.
Depending on the situation, different people may have access to your information, including our employees, agents and services. Providers, and others if required by law, such as a court.
The length of time we retain your personal information will vary depending on the purpose for which it is used.
- Any accidental or unlawful destruction;
- Any accidental loss;
- Any unauthorized disclosure;
- Unauthorized modification;
- Unauthorized access; and
- Any illegal treatment.
We implement security measures to ensure the protection of your information.
You can access and rectify your information and obtain information about our practices regarding the collection, use and retention of your information.
Any changes to this policy are applicable to your use of services after the “effectives date”
You can contact us if you have any questions, comments or wish to file a complaint.